Frequently Asked Questions

How can I determine my ringsize?

Finding the perfect ring size is crucial for a comfortable fit. We recommend visiting a local jewellery store to have your finger measured professionally. Alternatively, you can use our online ring sizing guide for accurate measurements.

What is the difference between carat and karat?

Carat (ct) is a unit of weight used to measure gemstones, while karat (k) is used to measure the purity of gold. One carat is equal to 0.2 grams, whereas 24 karat gold is considered pure, with lower karatages indicating a higher proportion of alloy metals.

Do you offer lab-growndiamonds?

Yes, we are proud to offer lab-grown diamonds as part of our commitment to ethical and sustainable sourcing practices. Our lab-grown diamonds are environmentally friendly and conflict-free, offering the same brilliance and quality as mined diamonds.

Do you offer customjewellery design services?

Absolutely! We specialize in creating bespoke jewellery pieces tailored to your unique preferences and specifications. Contact us to discuss your design ideas and requirements.

What materials do you usein your jewellery?

We offer jewellery crafted from a variety of materials, including sterling silver, gold (in various karats) and platinum. Additionally, we use ethically sourced gemstones and lab-grown diamonds in our designs.

What is your shippingpolicy?

We offer UK shipping with secure and trackable delivery options. Shipping times and costs vary depending on your location and the shipping method chosen. Please refer to our Shipping Information page for more details.

What is your return policy?

Please refer to our Return Policy page for comprehensive information on returns, exchanges, and refunds. We strive to ensure customer satisfaction and provide assistance throughout the returns process.

How can I care for myjewellery to maintain its beauty?

Proper care and maintenance are essential for preserving the beauty and longevity of your jewellery. We recommend avoiding exposure to harsh chemicals, removing jewellery before engaging in physical activities, and storing it in a clean, dry place when not in use. For detailed care instructions, please refer to our Jewellery Care Guide.

How can I contact yourcustomer service team?

Our dedicated customer service team is available to assist you with any inquiries or concerns. You can reach us via email, phone, or through our website. We strive to respond promptly to all customer queries and provide exceptional service.

If you have any additional
questions or require further assistance, please don't hesitate to reach out to
us. We are here to help make your jewellery shopping experience enjoyable and